Customer Care Agent

Abu Dhabi

Job Description:

Receive customers’ inquiries, feedback and complaints through inbound calls
Capture and register feedback in the system
Channel customers’ feedback and conduct follow-ups if and when required
Conduct out bound calls for various advisories i.e. reminders on renewals, campaigns etc.
Perform duty on shifts and public holidays as per business requirement
Implement policies and procedures as per published guidelines

Skills:

Good command of written and spoken English and Arabic
Basic analytical, execution, problem solving and decision making skills
Ability to acquire and apply new skills
Flexible and able to work under pressure
Respect and maintain confidentiality
Demonstrate drive to ensuring results and quality of work
Good level of customer service orientation and professionalism in all interactions
Able to work in a multi-cultural environment and support teamwork and knowledge sharing in order to achieve goals and deliverable
Basic knowledge of health insurance concepts

Job Details:

Job Location Abu Dhabi, United Arab Emirates

Company Industry Insurance

Company Type Employer (Private Sector)

Job Role Customer Service and Call Center