Team Leader - Abu Dhabi
Career: Mid Career
Job Location: Abu Dhabi
Salary: AED 5001-7000
Experience: 5 - 7 Years
Job Type: Full Time
Gender: Male
Email: careers@blsindiavisa-uae.com
Job Description:
- Creating smooth and efficient operations for team motivation.
- Handling escalations of the customers as and when required.
- Implement and maintain operational guidelines as set by the organization for the team.
- Oversee operational cost, risk and audit activities.
- Determine staffing requirements, work assignment and schedules for the CSE’s.
- Maintain a clean, safe and organized environment at the center.
- Coordinate with Country Manager – Operations in different operational issues and promotional activities.
- Implement operational improvement process based on the analysis of reports.
- Coordination with Embassy/Consulate as and when required.
- Build rapport with EOI/CGI members to support seamless operations at BLS.
- Specific projects to be undertaken as assigned by Mgt.
- Periodic visits to the centers under their jurisdiction once in a quarter and reports to be send to Country Manager
- Ensure team achieves their targets for VOA collection, complaint logs, Application counts, VAS and customer satisfaction
- Ensure all incidents are documented.
- Ensure all staffs are trained and updated with product and process
- Ensure all counters are manned at all times
- Monitor all direct and indirect repartee’ for their efficiency and productivity.
Skills Required.
- 1. People management skills.
- 2. Customer service skills
- 3. Selling skill
- 4. Center management skills
- 5. Effective communication and interpersonal skills
