Team Leader

Team Leader

Dubai

Industry: Other 

Career: Mid Career

Job Location: Dubai

Salary: AED 5001-7000

Experience: 5 - 7 Years

Job Type: Full Time

Gender: Male

Email: careers@blsindiavisa-uae.com

Description:

We are looking forwards for a Team Leader to work with us in projects.

Below mentioned job description for the position.

1. Creating smooth and efficient operations for team motivation.
2. Handling escalations of the customers as and when required.
3. Implement and maintain operational guidelines as set by the organization for the team.
4. Oversee operational cost, risk and audit activities.
5. Determine staffing requirements, work assignment and schedules for the CSE’s.
6. Maintain a clean, safe and organized environment at the center.
7. Coordinate with Country Manager – Operations in different operational issues and promotional activities.
8. Implement operational improvement process based on the analysis of reports.
9. Specific projects to be undertaken as assigned by Mgt.
10. Ensure team achieves their targets
11. Ensure all incidents are documented.
12. Ensure all staffs are trained and updated with product and process
13. Ensure all counters are manned at all times
14. Monitor all direct and indirect reporters’ for their efficiency and productivity.

Skills Required:

1. Excellent communication in English, Hindi and Arabic.
2. Experience in handling operations and team for more than 4 years
3. Excellent interpersonal skills.
4. Ability to handle customers with high customer handling skills.